Powering the world’s best retailers

Professional Services -Strategic Package

Custom designed for retailers to switch effortlessly to Lightspeed Retail and continue to optimise the platform with strategic support to future-proof your business.

The Strategic Package is a monthly subscription: $300 per outlet with premium support included, or $150 per outlet with no premium support.

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We operate on your timeline

You should focus on what matters most–growing your business.

By leveraging the skills of Lightspeed’s Launch and Professional Services team, you will receive dedicated support to ensure the switch to Lightspeed Retail will minimise any disruptions to your business.

The Launch and Professional Services team will be an extension of your team, using their expertise to focus on ensuring your business runs effectively and takes advantage of all the integrations Lightspeed Retail offers you.

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You get access to exclusive benefits

Dedicated strategic account manager

They’ll work with you throughout onboarding and beyond.

In-depth migration

Migrate suppliers, categories, products, customers, gift cards, and loyalty points.

Access in-depth technical support

For all your APIs, integrations and NetSuite set up if required.

Technical consultant support

Available to provide integration support and ensure all your tech stacks works together.

Set your trainers up
for success

In-depth training and documentation from Lightspeed so they can train your wider team.

Regular business reviews

Monthly health checks and bi-annual business reviews to help optimise your use of Lightspeed Retail.

Get support

Whenever you need it with front-of-the-queue technical support via phone and chat.

Process overview and dependencies




Training school/Admin account provisioning

Provide access to accounts for staff training and data warehousing for testing

Lightspeed Implementation

Data workshops

Review data, establish data structures and requirements for formatting of Lightspeed Supported files:

+ Customers
+ Products
+ Suppliers


Lightspeed Implementation:

+ Identify data structures and requirements

Client team:

+ Provide data sets
+ Provide data requirements

Data imports

Initial imports of completed Lightspeed Supported files.

+ Data integrity checks for client review and update
+ Confirm final imports for rollout start


Lightspeed Implementation:

+ Create Lightspeed supported files
+ Process imports
+ Provide errored data for review and update

Client team:

+ Review and fix provided errors
+ Confirm data finalisation

Training session review

Run through overview of training sessions to ensure we are covering data relevant to customer business workflows and establish training schedule.


+ Lightspeed implementation team
+ Client team


Train the trainer sessions to be identified and scheduled.

Sessions provided:

+ Navigating Lightspeed Retail
+ Inventory Control
+ Selling in Lightspeed Retail
+ Reporting in Lightspeed Retail
+ CSV Training

Lightspeed Implementation

Store setup

Complete/Review store settings required before Go live.

+ General setup
+ Outlet and Register Settings
+ Receipt template setup
+ Payment type setup
+ On account settings
+ Loyalty activation/deactivation
+ Users, Roles and Custom Roles
+ Store Credit Activation/deactivation

Client *


Propose integration dates with considerations for custom integrations


+ Lightspeed Implementation
+ Partner
+ Client

Strategic Account Manager handover and Implementation team wrap up

Implementation team directives completed with handover to Strategic Account Manager to facilitate final roll out steps

Lightspeed Strategic Account Manager

Rollout Start

Staggered roll out begins

Tasks completed day before Go Live where applicable:

+ Hardware setup
+ Gift card import
+ Loyalty import
+ Store credit import
+ Inventory Count

+ Lightspeed Strategic Account Manager
+ Lightspeed Support
+ Client team

Let’s chat

Ready to learn more about how Strategic Package will help elevate your business? Reach out to our team to get started.