Professional Services -Strategic Package
Custom designed for retailers to switch effortlessly to Lightspeed Retail and continue to optimise the platform with strategic support to future-proof your business.
The Strategic Package is a monthly subscription: $300 per outlet with premium support included, or $150 per outlet with no premium support.
We operate on your timeline
You should focus on what matters most–growing your business.
By leveraging the skills of Lightspeed’s Launch and Professional Services team, you will receive dedicated support to ensure the switch to Lightspeed Retail will minimise any disruptions to your business.
The Launch and Professional Services team will be an extension of your team, using their expertise to focus on ensuring your business runs effectively and takes advantage of all the integrations Lightspeed Retail offers you.
Process
Details
Dependencies
Training school/Admin account provisioning
Provide access to accounts for staff training and data warehousing for testing
Lightspeed Implementation
Data workshops
Review data, establish data structures and requirements for formatting of Lightspeed Supported files:
+ Customers
+ Products
+ Suppliers
Collaborative:
Lightspeed Implementation:
+ Identify data structures and requirements
Client team:
+ Provide data sets
+ Provide data requirements
Data imports
Initial imports of completed Lightspeed Supported files.
+ Data integrity checks for client review and update
+ Confirm final imports for rollout start
Collaborative:
Lightspeed Implementation:
+ Create Lightspeed supported files
+ Process imports
+ Provide errored data for review and update
Client team:
+ Review and fix provided errors
+ Confirm data finalisation
Training session review
Run through overview of training sessions to ensure we are covering data relevant to customer business workflows and establish training schedule.
Collaborative:
+ Lightspeed implementation team
+ Client team
Training
Train the trainer sessions to be identified and scheduled.
Sessions provided:
+ Navigating Lightspeed Retail
+ Inventory Control
+ Selling in Lightspeed Retail
+ Reporting in Lightspeed Retail
+ CSV Training
Lightspeed Implementation
Store setup
Complete/Review store settings required before Go live.
+ General setup
+ Outlet and Register Settings
+ Receipt template setup
+ Payment type setup
+ On account settings
+ Loyalty activation/deactivation
+ Users, Roles and Custom Roles
+ Store Credit Activation/deactivation
Client *
Integrations
Propose integration dates with considerations for custom integrations
Collaborative:
+ Lightspeed Implementation
+ Partner
+ Client
Strategic Account Manager handover and Implementation team wrap up
Implementation team directives completed with handover to Strategic Account Manager to facilitate final roll out steps
Lightspeed Strategic Account Manager
Rollout Start
Staggered roll out begins
Tasks completed day before Go Live where applicable:
+ Hardware setup
+ Gift card import
+ Loyalty import
+ Store credit import
+ Inventory Count
+ Lightspeed Strategic Account Manager
+ Lightspeed Support
+ Client team
Let’s chat
Ready to learn more about how Strategic Package will help elevate your business? Reach out to our team to get started.
