Professional Workflows for Specialized Retail
Physical retail thrives when it goes beyond products. Services are what bring customers in, create a more bespoke experience, and keep them coming back.
Services don’t just support the sale; they justify premium pricing and build long-term customer loyalty.
Turn Services into a Revenue Driver with the X-series Services Module.
Manage repairs, alterations, custom work, and so much more for $19 USD/monthly
Stop forcing your repairs to fit into a retail checkout flow. The Lightspeed Services Module for X-Series is built specifically for jewelry, sports, and electronics retailers who offer more than just products—they offer expertise.
Why retailers love the Services Module
- Built for Technicians, Not Just Cashiers: Give your experts a dedicated workspace. Technicians can create, manage, and edit jobs directly from the Services Tab without ever touching the sell screen.
- Get Paid Faster with Remote Payments: Scope of work changed mid-repair? Don’t wait for the customer to walk back through your doors to get paid. With Lightspeed Pay, you can send secure payment links directly to your customers as soon as a new part or service is added.
- Protect Your Business with Photo Documentation: High-value items require high-level protection. You can now attach photos directly to service notes to document an item’s condition at intake.
- Clear Accountability for Every Job: Stop wondering who is working on what. Managers can assign specific service jobs to individual technicians or bench workers.
- Your Shop, Your Rules: Every shop has a different process. Create Custom Service Statuses that match exactly how your team works—from “Awaiting Parts” to “Quality Control.
Built for Your Vertical
Whether you’re a jeweler tracking a goldsmith’s bench work, a outdoor shop managing spring tune-ups, or an electronics store handling complex repairs, this module adapts to you—not the other way around.
Jewelry: Document stone quality, assign jobs to master jewelers, and text a payment link for custom settings.
Sports & Outdoors: Track tune-up stages and equipment condition at drop-off.
Electronics: Keep detailed logs of part replacements and collect payment for components as soon as they are ordered.
