Lightspeed is the unified point of sale and payments platform powering the world’s best retail and hospitality businesses.

Transformation & Strategic Packages

Work with Lightspeed’s Launch and Professional Services team to find the best transition model for your organisation.

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We operate on your timeline

Nobody has time for do-it-yourself onboarding or trawling through help centre content for hours.

  • That’s why Lightspeed’s Launch and Professional Services team act as an extension of your own to get you up and running with greater efficiency.
  • The Launch and Professional Services team will be there every step of the way to provide dedicated hands on, prioritised support from retail and technical experts.
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You get access to some great perks

Improve data accuracy

ensuring your data is migrated correctly

Reduce workload for your team

Take data migration off their hands.

A seamless set up

Get up and running quickly.

Transformation & Strategic Packages

Transformation Package
Attune your business for evolution

Strategic Package
Optimise Lightspeed with strategic support

Timeline to launch

1-6 months

1-3 months

Data Migration

In-depth migration of suppliers, categories, products, customers, gift cards and loyalty points.

In-depth migration of suppliers, categories, products, customers, gift cards and loyalty points.

Kick-off and planning call with dedicated onboarding specialist

Included

Included

Remote hardware setup call

Included

Included

API consultation

Included

Included

Integration support

Included

Included

Monthly health checks with strategic account manager

Included

Included

Business reviews

Quarterly business reviews and success planning

Bi-annual business reviews and success planning

Support

Front-of-the-queue technical support via phone and chat with dedicated senior support specialists

Optional front of the queue technical support via phone and chat

Training plan

Customised training run by Lightspeed experts for your organisation

“Train the trainer” training plan and 1:1 sessions

Training webinar

Personalised training webinar library

N/A

Training documentation

Customised documentation specific to your organisation

N/A

Transition roll out plan

Bespoke roll out planning tailored to your organisation’s requirements

N/A

Terms and Conditions

Start date and expiry: Onboarding services start date must be within 30 days of the purchase date, or the package will expire. If you do not utilise your training sessions within the 30-day timeframe, your package will close. Note that onboarding services are not refundable.

Let’s chat

Ready to learn more about how Migration Package will help elevate your business? Reach out to our team to get started.