Lightspeed is the unified point of sale and payments platform powering the world’s best retail and hospitality businesses.
Transformation & Strategic Packages
Work with Lightspeed’s Launch and Professional Services team to find the best transition model for your organisation.
We operate on your timeline
Nobody has time for do-it-yourself onboarding or trawling through help centre content for hours.
- That’s why Lightspeed’s Launch and Professional Services team act as an extension of your own to get you up and running with greater efficiency.
- The Launch and Professional Services team will be there every step of the way to provide dedicated hands on, prioritised support from retail and technical experts.
Transformation Package
Attune your business for evolution
Strategic Package
Optimise Lightspeed with strategic support
Timeline to launch
1-6 months
1-3 months
Data Migration
In-depth migration of suppliers, categories, products, customers, gift cards and loyalty points.
In-depth migration of suppliers, categories, products, customers, gift cards and loyalty points.
Kick-off and planning call with dedicated onboarding specialist
Included
Included
Remote hardware setup call
Included
Included
API consultation
Included
Included
Integration support
Included
Included
Monthly health checks with strategic account manager
Included
Included
Business reviews
Quarterly business reviews and success planning
Bi-annual business reviews and success planning
Support
Front-of-the-queue technical support via phone and chat with dedicated senior support specialists
Optional front of the queue technical support via phone and chat
Training plan
Customised training run by Lightspeed experts for your organisation
“Train the trainer” training plan and 1:1 sessions
Training webinar
Personalised training webinar library
N/A
Training documentation
Customised documentation specific to your organisation
N/A
Transition roll out plan
Bespoke roll out planning tailored to your organisation’s requirements
N/A
Terms and Conditions
Start date and expiry: Onboarding services start date must be within 30 days of the purchase date, or the package will expire. If you do not utilise your training sessions within the 30-day timeframe, your package will close. Note that onboarding services are not refundable.
Let’s chat
Ready to learn more about how Migration Package will help elevate your business? Reach out to our team to get started.
