Lightspeed is the unified point of sale and payments platform powering the world’s best retail and hospitality businesses.
Strategic, Transition & Migration Packages
Work with Lightspeed’s Launch and Professional Services team to find the best transition model for your organisation.
We operate on your timeline
Nobody has time for do-it-yourself onboarding or trawling through help centre content for hours.
- That’s why Lightspeed’s Launch and Professional Services team act as an extension of your own to get you up and running with greater efficiency.
- The Launch and Professional Services team will be there every step of the way to provide dedicated hands on, prioritised support from retail and technical experts.
Strategic Package
Optimise Lightspeed with strategic support
Transition Package
Transition efficiently
Migration Package
Quickly migrate your data
Timeline to launch
1-3 months
30 days
15 days
Data Migration
In-depth migration of suppliers, categories, products, customers, gift cards and loyalty points.
5 hours of account configuration, including general account configuration, customer migration, product set up and migration, and data integrity check.
Migration of customers and products, and data integrity check.
Training
“Train the trainer” training plan and 1:1 sessions
In-depth training sessions on the key areas of Lightspeed Retail
N/A
Kick off and planning call with dedicated onboarding specialist
Included
Included
N/A
Remote hardware set up call
Included
Included
N/A
API support
Included
N/A
N/A
Integration support
Included
N/A
N/A
Monthly health checks with strategic account manager
Included
N/A
N/A
Business reviews
Bi-annual business reviews and success planning
N/A
N/A
Support
Optional front of the queue technical support via phone and chat
N/A
N/A
Terms and Conditions
Start date and expiry: Onboarding services start date must be within 30 days of the purchase date, or the package will expire. If you do not utilise your training sessions within the 30-day timeframe, your package will close. Note that onboarding services are not refundable.
Let’s chat
Ready to learn more about how Migration Package will help elevate your business? Reach out to our team to get started.