Lightspeed is the unified point of sale and payments platform powering the world’s best retail and hospitality businesses.

Strategic, Transition & Migration Packages

Work with Lightspeed’s Launch and Professional Services team to find the best transition model for your organisation.

We operate on your timeline

Nobody has time for do-it-yourself onboarding or trawling through help centre content for hours.

  • That’s why Lightspeed’s Launch and Professional Services team act as an extension of your own to get you up and running with greater efficiency.
  • The Launch and Professional Services team will be there every step of the way to provide dedicated hands on, prioritised support from retail and technical experts.
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You get access to some great perks

Improve data accuracy

ensuring your data is migrated correctly

Reduce workload for your team

Take data migration off their hands.

A seamless set up

Get up and running quickly.

Strategic, Transition & Migration Packages

Strategic Package
Optimise Lightspeed with strategic support

Transition Package
Transition efficiently

Migration Package
Quickly migrate your data

Timeline to launch

1-3 months

30 days

15 days

Data Migration

In-depth migration of suppliers, categories, products, customers, gift cards and loyalty points.

5 hours of account configuration, including general account configuration, customer migration, product set up and migration, and data integrity check.

Migration of customers and products, and data integrity check.

Training

“Train the trainer” training plan and 1:1 sessions

In-depth training sessions on the key areas of Lightspeed Retail

N/A

Kick off and planning call with dedicated onboarding specialist

Included

Included

N/A

Remote hardware set up call

Included

Included

N/A

API support

Included

N/A

N/A

Integration support

Included

N/A

N/A

Monthly health checks with strategic account manager

Included

N/A

N/A

Business reviews

Bi-annual business reviews and success planning

N/A

N/A

Support

Optional front of the queue technical support via phone and chat

N/A

N/A

Terms and Conditions

Start date and expiry: Onboarding services start date must be within 30 days of the purchase date, or the package will expire. If you do not utilise your training sessions within the 30-day timeframe, your package will close. Note that onboarding services are not refundable.

Let’s chat

Ready to learn more about how Migration Package will help elevate your business? Reach out to our team to get started.