Lightspeed Retail

There are 400-500 people using the platform on behalf of our brand on a daily basis – and they need it to be incredibly user friendly, visually appealing and simple to navigate

From the retail staff’s standpoint, you have clarity on quite a lot of things in terms of your personal sales data on a daily basis on your dashboard. I think that really helps to motivate the staff members. It was not available on that scale before

The ease at which I can manage from the head office – editing, creating, deleting products is near instantaneous. If someone’s having a problem with a consignment, I can just log in and look at the consignment directly. I don’t need to remote into their system to bring up the consignment on their system and then take over their computer.

With the support that I had from the Lightspeed backend team, if I ever had a question I just would hit the help button, send a message and I had someone on it straight away

Being able to just click a button and then all the Reorder Points are set up and the order gets sent to the warehouse to create… it saves so much time for the stores and for the warehouse. It is a huge game-changer.

One of the best advantages of Lightspeed for me as a manager is the oversight it gives me of the performance of all of our stores – and our online store – from the head office. As much as I love going out to the stores and seeing what’s going on, I can’t always do that. On a daily basis with Lightspeed, I can check in on how everyone’s going, pick up on anything that needs to be improved upon and of course celebrate the successes!

On Lightspeed Payments we’re able to increase our revenue because of the speed of service. On game days I haven’t had to reconnect the system, which is very common in the retail space. We’ve been able to move between venues, move between locations and have all of that available to us without any issue.

Last year I created over 700 purchase orders for my stores and it was one of the most time consuming aspects of my role. I was thrilled to learn that Lightspeed created an integration with NuORDER to automatically import purchase orders and product information into the POS

If the till is being used and we need to check stock in another store, the Scanner app is what we use for the product lookup, we give the staff the access to do the lookup based on if there’s still stock in the warehouse so they can help the customers. That’s a tool that we’ve empowered the staff with. It’s working very seamlessly for us. We had all the staff download the app, put in their credentials, and scan inventory one by one. It was a lifesaver.

Lightspeed is so much more user-friendly. Everything’s really clear and easy to find. Every now and again we just find something else that makes everything a little bit more streamlined. There’s constantly changes and we are like, ‘Oh yes, that’s the win’. It’s evolving. It’s keeping up with what’s happening basically and what’s needed, which is great.

Thanks to Lightspeed eCom, I successfully synchronised my entire product catalog with Amazon, resulting in a remarkable 10X increase in sales. I had to hire additional staff to keep up with the extra ecommerce demand.

We went out to the market with a long list of criteria… and the only one that ticked all of the boxes was Lightspeed. By choosing Lightspeed, we were able to ensure that not only did we have the ability for omni-channel loyalty across our different selling channels, but we could ensure that our retail staff had an easy-to-use POS system, we were able to build up our customer data set, the guys in the back office have a very simple platform to maintain and there’s a very rich API data set for us to use.