Implementation & Professional Services Packages
Work with Lightspeed’s Launch and Professional Services team to find the best transition model for your organisation.
We operate on your timeline
Nobody has time for do-it-yourself onboarding or trawling through help centre content for hours.
- That’s why Lightspeed’s Launch and Professional Services team act as an extension of your own to get you up and running with greater efficiency.
- The Launch and Professional Services team will be there every step of the way to provide dedicated hands on, prioritised support from retail and technical experts.
- Onboarding services start date must be within 90 days of purchase date and 30-days after your first kick-off with your Implementation Consultant
Strategic Package
Optimise Lightspeed with strategic support
Transition Package
Transition efficiently
Migration Package
Quickly migrate your data
Lite Package
Ensure your team is ready to go
Price
$150 per outlet with no premium support
$900
$450
Free
Timeline to launch
1-3 months
30 days
15 days
Maximum timeframe of 30 days
Data Migration
In-depth migration of suppliers, categories, products, customers, gift cards and loyalty points.
5 hours of account configuration, including general account configuration, customer migration, product set up and migration, and data integrity check.
Migration of customers and products, and data integrity check.
N/A
Training
“Train the trainer” training plan and 1:1 sessions
In-depth training sessions on the key areas of Lightspeed Retail
N/A
One hour training session
Kick off and planning call with dedicated onboarding specialist
Included
Included
N/A
Included
Remote hardware set up call
Included
Included
N/A
N/A
API support
Included
N/A
N/A
N/A
Integration support
Includes support for your developers and best practices for third-party integrations
N/A
N/A
N/A
Monthly health checks with a strategic account manager
Included
N/A
N/A
N/A
Business reviews
Bi-annual business reviews and success planning
N/A
N/A
N/A
Support
Optional premium technical support via phone and chat
N/A
N/A
N/A
Terms and Conditions
Start date and expiry: Onboarding services start date must be within 30 days of the purchase date, or the package will expire. If you do not utilise your training sessions within the 30-day timeframe, your package will close. Note that onboarding services are not refundable.
Let’s chat
Ready to learn more about how Implementation & Professional Services packages will help elevate your business? Reach out to our team to get started.
