Selling online with Lightspeed
Guided setup onboarding for Lightspeed E-Series, our integrated eCommerce platform, built to work seamlessly with X-Series POS.
This package includes two focused sessions with your Implementation Consultant, flexibility between
them, and a go-live plan that suits you.
What is E-Series?
E-Series is Lightspeed’s in-house eCommerce platform (formerly Ecwid). It’s designed to seamlessly connect to your X-Series POS. It’s simple, fast to set up, and easy to manage. No developer required. The E-Series Business Plan is included with X-Series Standard and Advanced subscriptions.
Every channel in
sync
A single source of truth. No duplicate data entry, no mismatched inventory, no reconciliation headaches.
- Real-time sync between your POS and eCommerce site
- Pricing, customers, promotions and inventory managed in one place
- Your branded eCommerce store always up-to-date
Session
What we’ll cover
Introduction to E-Series
60 minutes
- Connect E-Series to your X-Series POS
- Choose your website theme and design direction
- Set up your payment methods (including Lightspeed Payments where applicable)
- Configure shipping, local delivery, and pickup
- Enable products for online selling
- Walk through the E-Series setup checklist together
Pre-Launch Review
60 minutes
- Verify all settings and integrations are correct
- Test the full checkout process end-to-end
- Review order management and fulfilment flow
- Answer any final questions
- Give you the green light to go live
Design & branding
You’ll choose your theme and customise the look of your store. We can guide you on theme selection and setup but custom design work, graphics, and branding sit with you or your designer.
SEO & content
Product descriptions, optimising for search, and creating site content is unique to you and your store. We’ll point you to best-practice resources and our handy E-Commerce Academy for tips & tricks.
Product data & Imagery
Your product catalogue syncs from X-Series automatically. Adding imagery, refining descriptions, and preparing products for online selling still sits with you.
Domain connection
A free .site domain is included. If you’re bringing your own domain, we’ll explain how it connects, but the DNS setup is handled by you or your domain provider.
Need more help?
For design, development, or ongoing site work, we can recommend Lightspeed eCom Experts, Upwork freelancers, or our Custom Development team. Once you’re live, ongoing support is included, so you can focus on selling, not troubleshooting.
- 24/7 chat support
- Mobile order notifications
- Dedicated Account Manager
- Comprehensive help centre & training academy
Ready to get started?
Whether you’re mid-way through X-Series implementation, have just gone live, or you’re an existing retailer moving across from another eCommerce provider, we can start your E-Series onboarding whenever you’re ready.
- New customers: Speak to your Implementation Consultant about E-Series onboarding
- Existing customers: Speak to your Account Manager about how we can help you migrate from your current provider
Terms and Conditions
Start date and expiry: Onboarding services must begin within 90 days of purchase. To be eligible for the deposit to be credited back to you, your business must be trading within 90 days from the purchase date. Services are valid for 30 days following your first kick-off session.
Go-live date: Your launch date depends on the timely provision of content, products, imagery, and access. Missing or delayed details may postpone your
go-live date.
What’s not included: This package does not cover custom design work, SEO strategy or optimisation, marketing or advertising setup, or domain change-overs. We’ll point you to the right resources and partners for these.
Refunds: Please note that onboarding services are non-refundable once sessions have started.
