Lightspeed Reservations FAQs
Common questions about setting up and using Lightspeed Reservations. Topics include integration requirements, booking workflows, customization options, and guest management features—clarifying how the system works, what’s available now, and what’s planned for future releases.
Setting up Reservations
Does this replace partner integrations?
No, this add-on is meant for merchants with simpler needs. We’ll continue to support and recommend partner tools for advanced use cases.
How do merchants access it?
From the Back Office, they can enable the Reservations add-on and start setup in just a few minutes.
Is it available to all merchants?
Yes, but best suited for those looking for a simple, built-in tool.
Will a widget be integrated into their website, or how does this work exactly?
There’s no widget yet, guests book via a shareable link. We’re considering a widget for the future, but it’s not part of the current release.
Are there plans to customize customer-facing emails? Similar to online receipts (adding logos, etc.)?
This is under review, so keep an eye on upcoming releases (depending on priority).
How is the language determined for confirmation emails?
The email language is based on the business language setting.
Using Reservations
Can merchants take deposits?
Not yet, deposits are coming in the next release.
Is there a way to limit reservations to same-day only? Aside from changing the available weekday each morning in the Back Office, is there another method?
No, but merchants can set up the schedule in the Back Office.
Are automated table allocation or POS notifications something that we plan to do in the future or not?
We’re considering automated table assignment in a basic form (assigning a table based on the number of covers set on the floor plan).
Are reservations visible on the table map view so servers can click directly on their tables and see upcoming reservations?
Not yet, but we have enhancements coming that could include this feature.
Can I modify the name, date, or time of an existing reservation directly in the POS?
Yes! You can add and manage reservations in both the Back Office and the POS.
Are there plans to include allergen options in the booking link? Or will this remain internal, requiring managers and staff to manually check notes when assigning tables and update allergens?
Allergens will remain in the free-text comment field. This is intentional—allergens are sensitive information, and we don’t want to prompt guests to add them during the booking flow.
For now, staff will need to review guest notes when managing reservations.
Are there plans for custom and mandatory fields? For example, birthday or type of booking (date, anniversary, etc.)?
These would be handled through the guest comment field. There are no dedicated structured fields planned at the moment.
Can guests choose to pay by invoice (e.g., for a business meeting)? If so, what’s the best way to add their VAT info?
The payment flow remains unchanged. Guests can specify their needs in the comment field when creating a reservation.
In practice, venues prefer to handle team events by phone. Staff can then add billing details as an internal note when creating the reservation in the POS.
If a guest makes a repeat booking, do allergen tags, dietary requirements, or historic notes carry over from previous bookings?
No. This is a complex topic due to legal requirements (some of this information may contain health-sensitive data that we’re not permitted to store).
When making bookings in the Back Office, are there plans to add a visual floor plan to help with table assignment? Or will it remain a dropdown list?
Yes, but not immediately. A floor plan view is planned for the coming months. In the meantime, we’ll improve visibility by greying out tables that are already occupied (by another reservation or an open order).
Next, we’ll automatically suggest the best available table when creating a new reservation.
Is it possible to block reservations for the day after a certain time to avoid surprises? For example, no reservations for the evening shift after 10 a.m.? If not, can we get a pop-up notification when new reservations are made?
Soon we’ll allow pausing same-day online reservations one hour before the shift.
