How to confidently refer retailers to Lightspeed
A guide to help you pitch Lightspeed Retail (X-Series) to retailers with key talking points and practical scenarios to boost your confidence when engaging with retailers.
What makes Lightspeed Retail great
A few talking points that you can always refer to in a conversation.
- Inventory management is the top reason why retailers choose and love us. We make it easy to stay in complete control of inventory and save hours of work every week.
- We help owners and staff eliminate repetitive tasks, saving them endless hours of work and effort so they can focus on providing a great customer experience.
- A simple, great checkout experience that empowers staff to deliver great customer service.
- One fast, intuitive platform to run the retail business from suppliers, point-of-sale, payments, and online.
- We streamline retail operations by providing everything they need in one solution.
- Built for ambitious retailers that are looking to grow their business.
- Lightspeed Payments is more than a way to get paid. Fast and secure payment processing built directly into the POS to help provide seamless and great customer checkout experiences.
- Our Lightspeed Scanner app lets retailers track inventory, fulfill orders, and take payments on the spot so they can always help customers anywhere in their store.
Someone you know is launching their own retail store.
Focus on the overall Lightspeed value
Lightspeed is one fast, intuitive platform to run the retail business from your suppliers, payments, and ecommerce.
Opening your first retail store. Choose Lightspeed which is ready for your first location to your hundredth. Lightspeed is built for ambitious retailers looking to scale their businesses.
Focus on how easy our solution is.
Lightspeed offers a simple, intuitive checkout experience that makes your life easier every time you help a customer.
There are very long lines at the register, and the staff is frazzled/unhappy.
Focus on our Scanner app
Lightspeed offers retailers a free app that manages both inventory and sales. Available on both iPhone and Android devices, meaning any staff member can turn their mobile device into a checkout to help bust up those long lines with tap-to-pay for all major credit/debit cards and digital wallets.
Use your own mobile devices/devices that you already own to count, transfer, and receive inventory. So, no additional hardware is needed.
You hear store staff complain about the POS and how it’s frustrating.
Focus on how easy our solution is.
Lightspeed offers a simple, intuitive checkout experience that makes your life easier every time you help a customer.
You ask a staff member for help if a product is in stock, or inventory related question, and they are unsure or don’t know.
Focus on our inventory management tools:
Having issues with your inventory? Check out Lightspeed. Inventory management is our bread-and-butter. We have the inventory tools you need from suppliers, multi-location, tracking, fulfillment, all the way to online. We are your partner to manage your inventory and stay on top of it.
Focus on how easy our point-of-sale is to find inventory
Lightspeed offers a simple, intuitive checkout experience that makes your life easier every time you help a customer.
The Lightspeed Scanner app allows you to manage all your key inventory operations from the palm of your hand. View products, filter and sort, and make tailored recommendations right on the sales floor.
Use your own mobile devices/devices that you already own to count, transfer, and receive inventory. So, no additional hardware is needed.
Your favorite store does not have a website or online store.
Focus on our built-in tools for eCom and online
We have built-in solutions to help you easily create an online presence and showcase your catalog and business. Get your products online and boost your sales.
Did you know you are missing out on sales and in-store traffic? Local shoppers often browse online before visiting your store. Not having an online presence makes it unlikely they will find your store
Not looking to sell online, but want a great online experience? Explore our AI Showroom, which helps retailers benefit from being online and drive in-store traffic from local shoppers. Your online showroom will be built with AI to massively reduce the time and effort needed to get a brand and catalog online.
Focus on how easy it is to manage online and in-store with one platform
Lightspeed is one fast, intuitive platform to run the retail business from your suppliers, payments, and ecommerce
You notice your go-to store does not use Lightspeed and uses an old-school cash register.
Focus on the overall Lightspeed value.
I think it’s time to upgrade to a newer solution. Choose Lightspeed: our solution helps streamline your operations, provides valuable business insights, and is designed to support your growth.
Emphasize the ease of our solution.
Lightspeed is a fast and intuitive platform for running your retail business, from suppliers to payments and ecommerce. Having it in one place helps you save time and reduce tasks.
Next steps after the conversation
Had the conversation? Depending on the results you can now hand off the conversation.
- If the retailer is interested in Lightspeed
Great! Now it’s time to close the referral deal. Submit your referrals through the direct add space in your member dashboard. Or, share your unique referral link via email, text, or social media.
Note: Make sure you already are signed up for the referral program to streamline this process! - If the retailer asks about pricing, specific payment rates
Pricing or payment processing rates questions should be handled by expert sales team. Kindly try and add them in as a referral, and let them know our team is there to help answer their pricing and processing rate questions. - If the retailer is non-committal
That’s okay. You can refer them to our website for more information, or suggest they follow us on social media. They can always join the program or reach out to us later. You just helped us expand our brand awareness. - If the retailer ask specific questions that you don’t know
It’s okay if you don’t know the answer. Let the retailer know that our team of experts is there to answering their specific questions. You can add them as a referral if they like. If they don’t want to, you can send them to our website for more information.