How to confidently refer restaurants to Lightspeed
A guide to help you pitch Lightspeed Restaurant (K-Series) to restaurants with key talking points and practical scenarios to boost your confidence when engaging with hospitality professionals.
What makes Lightspeed Restaurant great
A few talking points that you can always refer to in a conversation.
- One platform for your growing business
Lightspeed Restaurant is the advanced solution to run your entire business, with evolving technology and a dedicated team of experts available to help 24/7. - Manage your multi-location business from anywhere
Make changes and improve your operations at any time with an ultra-stable cloud-based platform that allows you to manage your menus, reporting and workflows from anywhere. - A platform that tells you how to improve
Best-in-class analytics capture and present you with information about your entire operation, your top selling products, business performance, accounts and more, so that you can drive your business forward. - Run your business online and offline
Lightspeed stores and protects your data securely, so your business can keep running smoothly, even when you’re offline. - Move faster with ultimate flexibility
Manage menus, print and split bills across multiple locations and spaces to create the best guest experience. - Integrate industry-leading apps
Optimise the way you work across platforms by utilising the hospitality industry’s leading solutions for bookings, staffing, accounting, PMS and more via Lightspeed’s partner ecosystem.
Someone you know is launching their own restaurant.
Focus on the overall Lightspeed value as a fast and intuitive platform
Innovative multilocation tools, integrations and reports configured for your unique business—all in one easy-to-use system.
Industry-leading insights
Performance-boosting insights so you know what to do next. Real-time reporting and visibility across your entire operation
Personalised support
Whiteglove onboarding and support from industry experts who know what it takes to succeed in your market.
A lack of synchronization between FOH and BOH operations creates operational chaos in the kitchen, drives up costs through inefficient printing, and increases food waste due to outdated systems.
Focus on KDS
Lightspeed Kitchen Display System (KDS) gives your kitchen clear, real-time visibility into what needs to be cooked and when, reducing mistakes, food waste and reliance on paper.
By empowering servers with our tableside handhelds, orders sync instantly from the table to the kitchen, keeping FOH and BOH perfectly aligned.
You hear staff complain about the POS and how it’s frustrating.
Focus on how easy our solution is.
Lightspeed offers a simple, intuitive POS experience that makes your life easier every time you help a guest and need to train staff to use Lightspeed.
Challenges include difficulty hiring, training and retaining staff, combined with slow table turns and costly errors that impact profitability.
Empower Staff with Tableside
With Lightspeed Tableside, staff use a single handheld device to take orders, split bills, and process payments from anywhere on the floor, reducing memorization, speeding up service, improving table turn time and better pacing to wow guests.
Struggling to track location performance on the go, turn data into actionable insights, or benchmark effectively against the competition?
Real-Time Insights with Lightspeed
With the Lightspeed Pulse app you can track your business performance anytime, anywhere.
Use Lightspeed Benchmarks & Trends to compare your performance against competitors and similar restaurants, helping you spot opportunities and stay ahead. Turn sales and performance data into actionable insights to better meet customer needs, optimize pricing and opening hours, and make smarter business decisions.
When restaurants perceive us as too expensive and/or are missing opportunities to increase revenue.
Lightspeed restaurant customers actively using Insights experienced 80% increase in revenue.
Active users of Tableside have seen a 9.5% increase in revenue after using Tableside.
Next steps after the conversation
Had the conversation? Depending on the results you can now hand off the conversation.
- If the restaurant is interested in Lightspeed
Great! Now it’s time to close the referral deal. Submit your referrals through the direct add space in your member dashboard. Or, share your unique referral link via email, text, or social media.
Note: Make sure you already are signed up for the referral program to streamline this process! - If the restaurant asks about pricing, specific payment rates
Pricing or payment processing rates questions should be handled by expert sales team. Kindly try and add them in as a referral, and let them know our team is there to help answer their pricing and payment rates questions. - If the restaurant is non-committal
That’s okay. You can refer them to our website for more information, or suggest they follow us on social media. They can always join the program or reach out to us later. You just helped us expand our brand awareness. - If the restaurant ask specific questions that you don’t know
It’s okay if you don’t know the answer. Let the restaurant know that our team of experts is there to answering their specific questions. You can add them as a referral if they like. If they don’t want to, you can send them to our website for more information.