Installation Checklist

To ensure a smooth and successful installation, we’re working closely with our trusted implementation partners to support you every step of the way.

This checklist outlines what to expect, what we need from you, and how to prepare for each step.

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Step 1. Complete Key Pre-Installation Requirements

Before your on-site installation, please make sure the following items are completed:

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Submit Payments & Documentation

  • Invoice must be paid in full to release your hardware shipment
  • Submit your Lightspeed Payments application
  • (Belgium only) Finalize your Blackbox application and order
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Settle Hardware & Shipping

  • Hardware will be shipped after payment is confirmed
  • If you’re using your own hardware, it must be ready on-site for setup and will be verified by the installation partner before coming on-site
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Provide Business Data

Please provide the following to your installation partner at least 3 weeks prior to the installation date:

  • Menu items and pricing
  • User list and access roles
  • Floorplans (image or sketch with table numbers)
  • Preferred workflows and payment methods

Step 2. Prepare Your Network and Site

For your installation to proceed smoothly, please ensure:

  • All power outlets and network cables are in place and clearly labeled
  • RJ45 (Cat 5e or better) cabling for all printers and wired hardware is available
  • Mounting (for example, printers and iPad stands) is done in advance by your electrician
  • Wifi coverage is strong and stable across all service areas
  • A dedicated VLAN is configured for Lightspeed devices to avoid interference
  • Your network administrator or IT technician is available on installation day
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Important Note

Lightspeed engineers do not handle the installation of network cables, power outlets, or hardware wall mounts.

If you require assistance with your network setup, please inform your Lightspeed implementation partner as early as possible. In most cases, partners are licensed network installers or collaborate with one.

Step 3. Select Staff for Training

To make training effective and implementation smooth:

  • Ensure key staff members (around 2-3) are available for:

    Back Office (BO) training
    On-site POS training
  • Make sure your team is aware of the timeline and upcoming on-site visit (please ensure they can focus on the training without any distractions)
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Step 4. On-Site Partner Visit

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Your certified installation partner will visit your site one time to complete:

  • POS account setup
  • Back Office training session
  • Hardware installation (for example, POS setup, KDS setup, and printer setup)
  • On-site POS training with selected staff (2-3 people)
  • Simulate real-life order flows (taking orders, printing receipts, etc.)
  • Identify any gaps or questions before full operation
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To prepare, here’s what we need from you:

  • Be available to answer questions during the visit
  • Ensure your network technician is available (preferably on-site)
  • Have selected staff available for BO training
  • Have selected staff available for POS training
  • Prepare key POS workflows in advance for training and testing

Important Note

Your installation partner will only install hardware that is on-site at the time of installation.

Any hardware delivered afterward can be set up remotely with assistance from either your partner or our Support Team.

Final Notes & Support

  • For any questions or issues, please contact your installation partner directly, they are your first point of support.
  • If further troubleshooting is needed, they’ll escalate to Lightspeed Support.
  • For any network or electrical setup, your IT team or electrician can contact the partner directly for guidance.

Suggested Timeline

Immediately

Invoice payment & form submission

At least 3 weeks before install

Menu & account info to partner

1 week before install

Hardware/network readiness check

Confirmed 1 week before

Staff scheduled for training

Scheduled by partner

On-site installation & training