unTill
unTill is a Netherlands-based POS software company (headquartered in Wemeldinge, Zeeland) with over 30 years of history in hospitality. It operates two distinct products: unTill Prime, a full-featured Windows-based system sold exclusively through 3 certified Dutch dealers (Adnamics, UPTA, Janssens), serving 3,500+ customers in NL; and unTill Air, a cloud SaaS app for iOS and Android targeting small venues, available in NL, BE, UK, DE, FR, ES, and DK. Air includes native unTill Payments and Tap to Pay. Prime does not — payment terminals are chosen and contracted independently via the dealer. Notable Prime customers include Fletcher Hotels, Van der Valk, and Loetje.
Why we win
Why we lose
Cloud-native vs Windows-on-premise
- Lightspeed is fully cloud-based: real-time access, automatic updates, and remote management from any device, unTill only has unTill Air that is cloud-based
- unTill Prime runs on Windows hardware; this creates local dependencies, higher IT overhead, and slower update cycles
- Customers relying on unTill Prime are tied to specific hardware; replacing or expanding means reseller involvement every time
25+ years of deep hospitality specialisation
- Built by hospitality people, for hospitality: unTill’s feature depth for complex Dutch hospitality workflows is hard to match
- Allergy querying, upsell prompts, arrangement and menu management, day stock management all built natively into the POS
- Strong reputation and case studies with notable Dutch brands including Van der Valk hotels and Loetje restaurants
- SBA keurmerk (Dutch cash register quality certification): a trust signal with Dutch operators and accountants
Advanced analytics and benchmark intelligence
- Pulse App, Advanced Insights, Benchmarks and Trends give operators cross-industry context unTill cannot match
- unTill’s WebManagement (cloud backoffice) is a paid add-on and limited compared to Lightspeed’s native analytics
- No predictive analytics or revenue forecasting in unTill’s core offering
Hotel and multi-venue complexity handled natively
- Room charge posting, PMS integrations (Amadeus, Lodgegate, Elina, Mews), and hotel-specific workflows built in
- Recreation, catering, and event verticals served with purpose-built configurations: bowling, holiday parks, sports clubs
Integrated payments across the full product
- Lightspeed has native integrated payments with Tap to Pay on iPhone and Android across all plans and venue sizes
- unTill Air has native unTill Payments and Tap to Pay — but this only applies to the lightweight app for small venues
- unTill Prime (the full system used by hotels, restaurants, and larger venues) has no native payments: EFT terminals are chosen and contracted separately through the dealer, creating fragmented rates and settlement
- For any customer considering Prime, payments is a genuine gap and a clear Lightspeed advantage
Open integration architecture
- 125+ certified integrations across reservations (Formitable, Nostradamus), loyalty (Piggy, Gifty), accounting (Exact, AFAS, e-conomic), and planning (Horeko, Shiftbase)
- Open API architecture; the Dutch tech ecosystem is deeply built around unTill, many local tools integrate with it first
- Bar automation via dedicated bar screens and tap management systems: a strong differentiator for café and bar operators
Global reach and scalability
- Lightspeed operates in 100+ countries with consistent product experience; unTill is primarily NL, BE, and select reseller markets
- Multi-location enterprise reporting, consolidated dashboards, and cross-site management are native to Lightspeed
Native loyalty, delivery, and reservations
- Lightspeed has native loyalty and punch card programs; unTill relies on third-party integrations (Piggy, Gifty)
- Delivery integrations (Uber Eats) are native in Lightspeed; unTill routes through Deliverect or similar middleware
- Reservations require a third-party integration (Zenchef, Nostradamus); no native module in unTill Prime
Important note on BENL hospitality market customers
- unTill is deeply embedded in the BENL market through its reseller network, and has strong name recognition with venues like Van der Valk and Loetje. Always lead with Lightspeed’s cloud-native advantage, our payments stack, and cross-location intelligence. For hotel prospects in the Netherlands, highlight that Lightspeed K-Series integrates with RoomRaccoon and other Dutch PMS platforms.
We’ve used unTill for years. Our dealer knows our setup inside out. Why would we switch?
Dealer relationships are valuable and we respect that. The honest question is whether your current setup can keep up with how your business is changing: multi-location reporting, real-time cloud access, integrated payments without third-party terminals, and delivery platform integrations. Lightspeed delivers all of that without you relying on one dealer for every change. We also provide 24/7 support directly, not through a reseller chain.
unTill has the integrations I need. How can Lightspeed compete with that?
unTill’s integrations are genuinely strong, especially in the Dutch market. The difference is that many of those integrations compensate for missing native features: reservations, loyalty, delivery, and cloud backoffice all need a third-party connector. In Lightspeed, these are built-in. Fewer integrations needed is a feature, not a limitation — it means less configuration, fewer points of failure, and a simpler stack overall.
We run a hotel with complex room-charge billing. Isn’t unTill better suited for that?
unTill does have deep hotel integrations, especially with Dutch PMS platforms. Lightspeed K-Series is also fully certified with RoomRaccoon, Mews, and other hotel systems used in the Netherlands and Belgium. The advantage Lightspeed brings is cloud-native real-time data, meaning your F&B outlet and front desk are always in sync without on-premise middleware. For a growing hotel group, that cloud foundation matters more as you scale.
Category
Feature
unTill
Lightspeed
Architecture
Cloud-native POS
❌
unTill Air only, Prime is Windows on-premise
✅
Cloud backoffice / WebManagement
✅
Paid add-on
✅
POS
Floor plan & table management
✅
✅
Split and merge bills
✅
✅
Reservations
Native reservation module
❌
Only via integrations (Zenchef, Nostradamus, etc)
✅
KDS
Kitchen and bar display screens
✅
✅
Inventory
Day stock / inventory management
✅
✅
Loyalty
Loyalty / Punch cards
❌
Via Piggy / Gifty
✅
Reporting
Sales and revenue reporting
✅
✅
Pulse / Benchmarks & Trends
❌
✅
Integrations
Third-party integrations
✅
125+ (strongest in NL market)
✅
extensive global marketplace
Payments
Integrated payments (native)
✅ unTill air only
Air only (unTill Payments), unTill Prime: PSP-agnostic via reseller
✅
Tap to pay (iPhone/Android)
✅ Air only ❌ not available in Prime
✅
Support
24/7 support
✅
✅
Order Anywhere
QR ordering at table
❌
via Jamezz / Orderli integration
✅
Delivery (Uber Eats)
❌
Via Deliverect
✅
Two distinct products with different pricing models
unTill Prime
Quote-based via dealer — hardware (HP, FEC, NCR, Posbank terminals), software licence, and service contract are all priced separately; no public pricing; cloud WebManagement backoffice is a paid add-on; payment terminals contracted independently via dealer. Prime total cost of ownership is higher than typical SaaS POS: hardware investment, dealer margin, service contract, and separately contracted payment terminals all add up
unTill Air
Three subscription tiers: Basic (€21.85/mo), Standard (€33.85/mo), and Hospitality Extra (€44.85/mo), all excluding VAT, with a 15% discount on annual billing. 14-day free trial with no payment details required; includes unTill Payments (native) and Tap to Pay; available in NL, BE, UK, DE, FR, ES, DK
The two products are separate: Air is not a stepping stone to Prime and targets different venue sizes and use cases
Payment rates
unTill Payments is built in partnership with Adyen as the underlying infrastructure, so it runs on Adyen’s acquiring network, not a proprietary one.